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Legal

Terms of Service

Effective March 23, 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the products and services provided by Avo Systems LLC ("Avo," "we," "us," or "our"), a Florida limited liability company based in Orlando, FL. By signing up for or using the Avo platform, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our service.

2. Service Description

Avo provides a done for you AI automation platform built for service businesses such as plumbing, HVAC, pressure washing, landscaping, and similar trades. The platform includes:

  • AI powered SMS messaging that responds to inbound leads on your behalf
  • Automated lead qualification, follow up, quoting, and appointment booking
  • Automated Google review requests after completed jobs
  • A local phone number provisioned for your business
  • An onboarding process where we configure the system to match your business

Avo is a tool that assists your business operations. We do not guarantee specific revenue outcomes, lead volumes, or booking rates. Results vary based on your market, service quality, and lead sources.

3. Account and Eligibility

You must be at least 18 years old and authorized to act on behalf of the business you are enrolling. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

You agree to provide accurate, current business information during onboarding. If your business information changes, you are responsible for notifying us promptly.

4. Payment Terms

Avo charges a one time setup fee of $999 and a recurring monthly subscription of $1,299. All payments are processed securely through Stripe.

  • The setup fee is charged at the time of enrollment and covers system configuration, phone number provisioning, and AI training for your business.
  • The monthly subscription begins once your system goes live and is billed on the same date each month.
  • All fees are in US dollars.
  • Avo does not require long term contracts. Your subscription is month to month.

If a payment fails, we will attempt to collect it again. If payment remains unsuccessful after reasonable attempts, we may suspend or terminate your access to the platform.

5. 30 Day Money Back Guarantee

If you are not satisfied with Avo within the first 30 days after your system goes live, you may request a full refund of your setup fee and any monthly fees paid. To request a refund, email support@avogrowth.com within 30 days of your go live date.

Refunds are processed back to the original payment method via Stripe and typically appear within 5 to 10 business days.

6. Cancellation

You may cancel your subscription at any time by emailing support@avogrowth.com. There are no cancellation fees, no penalties, and no long term commitments.

  • Upon cancellation, your service will remain active through the end of your current billing period.
  • After your service ends, AI messaging and automation will be deactivated.
  • Your data will be retained for 90 days after cancellation in case you choose to reactivate. After 90 days, your data will be permanently deleted.

7. Acceptable Use

You agree to use Avo only for lawful business purposes. You may not use the platform to:

  • Send spam, unsolicited bulk messages, or messages unrelated to legitimate business communications
  • Harass, threaten, or send abusive messages to any person
  • Violate any applicable laws, including the Telephone Consumer Protection Act (TCPA) and state telemarketing regulations
  • Misrepresent your identity or business
  • Transmit malware, viruses, or any harmful code through the platform
  • Use the platform for any business or activity that is illegal in your jurisdiction

Avo reserves the right to suspend or terminate your account immediately if we determine that you are violating these terms.

8. AI Messaging Disclaimer

Avo uses artificial intelligence to generate and send SMS messages on behalf of your business. While our AI is trained to be accurate and professional, you acknowledge the following:

  • AI generated messages may occasionally contain errors or respond in ways that do not perfectly reflect your business preferences.
  • You are ultimately responsible for the messages sent from your Avo provisioned phone number, including compliance with all applicable laws and regulations.
  • Avo does not guarantee that AI responses will be appropriate in every situation. We recommend monitoring your message history regularly.
  • The AI system acts as your business representative in conversations with leads and customers. You authorize Avo to send messages on your behalf.

9. SMS Compliance

Avo sends SMS messages through Telnyx using local phone numbers provisioned for your business. You agree to:

  • Only use Avo to communicate with individuals who have initiated contact with your business or have given consent to receive messages
  • Comply with all applicable TCPA regulations and state telemarketing laws
  • Honor opt out requests promptly (Avo automatically handles STOP requests)
  • Not use the platform to send messages to numbers on the National Do Not Call Registry unless an established business relationship exists

10. Intellectual Property

All technology, software, designs, workflows, AI models, and content that make up the Avo platform are the property of Avo Systems LLC and are protected by applicable intellectual property laws.

Your business data, customer information, and lead data remain your property. Avo does not claim ownership of your data. We only use your data to provide and improve the service as described in our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Avo Systems LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, arising out of or related to your use of the platform.

Our total liability for any claim arising from or related to these Terms or your use of Avo shall not exceed the total amount you have paid to Avo in the six months preceding the claim.

Avo is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error free, or that it will meet your specific requirements.

12. Indemnification

You agree to indemnify and hold harmless Avo Systems LLC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any law or third party rights.

13. Modifications to Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and notify you via email. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Orange County, Florida.

15. Contact

If you have questions about these Terms, please contact us:

Avo Systems LLC
Orlando, FL
support@avogrowth.com