Miles Dirmann started a pressure washing company in Orlando in 2022. The work was good, but leads kept slipping through. He would be on a roof when someone filled out a form. By the time he called back, they had already booked someone else.
He tried virtual receptionists, CRMs, auto-responders. Every tool solved one piece and left the rest to him. None of them handled the full job: respond in under a minute, ask the right questions, send a quote, follow up until they book or say no, then ask for a review after the work is done.
So he built it. An AI system wired into his real business. When he turned it on, his average response time dropped from 47 minutes to under 2. His weekly admin dropped from 8+ hours to 40 minutes. His Google reviews tripled in 90 days.
"The businesses that respond first and follow through consistently win more of the work. That's not a theory. I watched it happen in my own numbers."
Other service business owners saw the system running and asked if they could use it. That is how Avo became a product. Not from a pitch deck or a startup accelerator. From a working system that proved itself on real leads, for a real business, before anyone else ever touched it.
Miles still runs service operations. Avo is not a software company that decided to serve trades. It is a system built by someone who needed it, for businesses that need it now.
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